Santa Claus is coming to Tong!

We can’t wait to welcome you to this year’s Magical Woodland Journey to Santa. This year, our BRAND NEW OUTDOOR EXPERIENCE will take you into the enchanted woods where you will meet your very own elf and make your way along the lakeside path to the Reindeer copse then on to meet Santa himself.

Settled in the grotto, share your wish list and pose with Santa for your official photo before choosing your gift.

With your gift and photo in hand, you’ll say goodbye to Santa and head to the woodland’s magical wishing tree then along the lakeside walk to complete your Christmas journey.

IMPORTANT INFORMATION

Please be aware that this year’s grotto is an OUTDOOR EXPERIENCE around the lake at the back of Grass Hoppers Indoor and Outdoor Play Area.

We strongly recommend dressing appropriately for unpredictable weather conditions.

We’d advise all customers wear a waterproof coat and suitable footwear as the terrain can become wet with the woodland walk around the lake being outside.

We’d also recommend bringing an umbrella as we will be unable to provide these if it rains.

Santa’s Grotto: A Magical Woodland Journey to Santa tickets are non-refundable and non-transferable. Entry to Grass Hoppers is not included your Grotto experience.

ARRIVING AT THE GROTTO

Santa’s Grotto is located around the lake at the back of Grass Hoppers Indoor and Outdoor Play Area. Enter through the main entrance of the garden centre before making your way to Grass Hoppers where a member of our team will be there to welcome you.

You must allow adequate time to park and make your way through the centre to Santa’s Grotto. We recommend you arrive 15-20 minutes before your start time.

You will need your unique booking reference number as we will need to scan this on your arrival. Please print your ticket or, alternatively, you can show it on your smartphone or have your booking reference number to hand. No extra adults will be allowed to be added to your booking on the day. Only adults with valid tickets booked at the time of purchase may enter.

Toilet and baby changing facilities in Grass Hoppers will be available to use before and after your Grotto session. Please notify a member of our team if needed.

IMPORTANT ANNOUNCEMENT 29/11/21

As we have done throughout the pandemic, Tong Garden Centre will continue to follow the government guidance set and continue to do our best to protect our customers and  our team whilst the virus continues to be prevalent in our community.

Find out more

WHAT TO EXPECT DURING THE EXPERIENCE

On arrival at Grass Hoppers, you will be met by a member of our team who will direct you to the waiting area to process your booking and provide you with your Christmas themed photo card. At this point, you will be offered the chance to purchase any additional photos at £2 per photo. You will be then directed through Grass Hoppers outdoor play area to the start of the Grotto experience.

For safety reasons, we ask that all visitors follow the designated route and remain on the footpath at all times.

We must insist that no-one touches the displays when walking around the lake. We also ask that children do not touch the toys in the Grotto and only pick up the one they would like.

When you reach Santa’s Grotto, you will pose for a keepsake photo taken with Santa by your elf and each paying child ticket will receive a high quality 6×8 copy of your group photograph that will be presented to you in your Christmas themed photo card that you received on arrival.

You will be then shown out of the Grotto and directed by your elf to the wishing tree before making your own way round the rest of the lake to complete your Grotto experience.

PHOTOGRAPHS

There will be lots of opportunity to photograph your children along the magical woodland walkway to Santa so please ensure you bring a camera to capture these lovely moments.

When you reach Santa’s Grotto, you will pose for a keepsake photo taken with Santa by your elf and each paying child ticket will receive a high quality 6×8 copy of your group photograph that will be presented to you in the Christmas themed photo card that you will receive on arrival.

REFUND POLICY

Santa’s Grotto: A Magical Woodland Journey to Santa tickets are non-refundable and non-transferable. If you are unable to attend your appointment, please contact grotto@tonggardencentre.co.uk and state your booking reference.

Sessions will not be cancelled or rearranged due to adverse weather conditions.

No refunds will be given for late arrivals.

Coronavirus

Anyone who is experiencing any symptoms related to COVID-19 must follow the government guidelines and must NOT visit the Grotto until the recommended isolation period is complete. By purchasing a ticket to the grotto and agreeing to our Terms & Conditions you are agreeing that each member of your group is NOT displaying COVID-19 symptoms and are therefore safe to enter.

FAQ’s

Where is the Grotto?

The Grotto is an outdoor experience this year, that includes a woodland walk around the lake behind Grass Hoppers. Although you will enter Santa’s grotto during your experience, please wrap up warm as the woodland walk around the lake is all outside.

On arrival at Tong Garden Centre, make your way directly to Grass Hoppers main entrance where our Christmas elf will direct you to the waiting area for your stated time.

Is it an individual visit to Santa?

Yes you will see Santa as an individual family in the grotto. On arrival, you will be with other families before you meet you own elf and start your journey to Santa as a family.

How long does it last?

Your grotto experience lasts approximately 20 minutes and will start at the specified time shown on your ticket (this will be specified online when booking and on your ticket when booked). Please arrive at the Grotto waiting area at the entrance to Grass Hoppers approximately 10 minutes before the time stated on your ticket. The centre can very busy so do allow adequate time to park and make your way through the centre. Please ensure you allow plenty of time to travel and park, as we do get busy – particularly at weekends and during Christmas week.

How many photos do I get?

Each paying child ticket will receive a high quality 6×8 photograph in presented in a Christmas themed photo card. On arrival, you will be offered the chance to purchase any additional photos at £2 per photo.

Can I play in Grass Hoppers before or after my session?

Entry to Grass Hoppers is not included in your Grotto experience. You must have a pre-booking to be able to enter Grass Hoppers.

Do you issue refunds?

Bookings are non-refundable and non-transferable.

Can I cancel my booking?

Unfortunately, once a booking has been made, tickets are non-refundable and non-transferable.

Is there a limit to the amount of adult tickets I can bring?

A maximum of two adults per child ticket will be permitted free of charge and must have a valid ticket.

I am running late and I have missed my slot, can I go on the next one?

Unfortunately, bookings are non-refundable and non-transferable. We strongly urge you to allow adequate travel and parking time before visiting the Grotto, as we are also unable to delay the start time of any of our sessions.

I booked a time slot but can’t make it, can I change it?

Unfortunately, bookings are non-refundable and non-transferable.

Is there wheelchair access?

Yes, we have suitable access. If you have any particular requirements please get in touch on 0113 285 3506 or you can email enquiries@tonggardencentre.co.uk.

Grass Hoppers Indoor & Outdoor Play

Grass Hoppers Play

And don’t forget to book your tickets for Grass Hoppers indoor and outdoor play area before or after your Grotto experience.  

We release tickets for playtime sessions one week at a time and bookings can only be made online.

 

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