Shopping with us

From Monday 19th July, we will move to step four of the government’s lockdown-easing roadmap. As we have done throughout the pandemic, Tong Garden Centre will continue to follow the government guidance set and continue to do our best to protect our customers and  our team whilst the virus continues to be prevalent in our community.

With emphasis on personal responsibility, we strongly encourage all customers to follow government guidance and we will continue to recommend masks are worn unless exempt. We will always respect personal choice, please remain considerate of others during this period of change and as we all learn to live with the virus in our lives.

We ask that you continue to support and respect the personal choice that our team members make regarding face masks and distancing.

PERMANENT, POSITIVE CHANGES

Here at Tong we have taken the time to review your feedback during the pandemic and reflect on the way we do things, and as a result, we’ve made some positive, permanent changes so that everyone’s experience is enjoyable.

TABLE SERVICE

Table service in The Restaurant and The Mezzanine for a better dining experience

SPACIOUS SEATING

We will continue to work with a reduced capacity in The Restaurant and The Mezzanine.

ENHANCED CLEANING

Enhanced cleaning throughout the garden centre including our toilet facilities and dining areas.

CONTACTLESS ORDERING

Order contactless with Click & Serve in both The Restaurant and Grass Hoppers

REDUCED CAPACITIES

We will continue to operate with reduced capacities in Grass Hoppers indoor and outplay area so that playtime is fun for everyone.

WHAT TO EXPECT WHEN Shopping with us

  • With emphasis on personal responsibility, we strongly encourage all customers to follow government guidance and we will continue to recommend masks are worn unless exempt. We will always respect personal choice, please remain considerate of others during this period of change and as we all learn to live with the virus in our lives.

  • If you choose to wear a face covering, disposable face coverings will be available to purchase from our reception desk.

  • Sanitising stations will still be available throughout store.

  • Social distancing is no longer required but we ask that you respect our team should they wish to continue to observe social distancing.

  • The Restaurant and Mezzanine will continue to operate with table service.

  • You will no longer be required to provide your details for Track & Trace when dining with us but will be available for those who still wish to do so.

 

FAQs

Do I need to wear a face covering?

With emphasis on personal responsibility, we strongly encourage all customers to follow government guidance and we will continue to recommend masks are worn unless exempt. We will always respect personal choice, please remain considerate of others during this period of change and as we all learn to live with the virus in our lives.

Is parking available?

Free onsite parking is available.

Will I have to queue to enter the store?

We will no longer operate with a queue system at the front of the store.

How many people can I visit with?

There is now no limit on the number of people you can visit the garden centre with.

Does Track & Trace still apply?

You will no longer be required to provide your details for Track & Trace when dining with us but will be available for those who still wish to do so.

Are toilet and disabled facilities available?

All our toilets are now open: main toilets located opposite the Restaurant; Grasshopper toilets and upstairs toilets located opposite the Mezzanine will be open for public use and will be cleaned at frequent intervals. This includes the disabled toilet/baby change.

Are the concessions within Tong Garden Centre open?

All of our retail partners are now open