Shopping with us

IMPORTANT ANNOUNCEMENT 29/11/21

From Tuesday 30th November 2021, it is a legal requirement to wear a face covering in shops unless exempt. We therefore ask that face coverings are worn in the garden centre and Hearty’s Food Hall at all times.

Customers may enter the store without a face covering if they have a medical condition or invisible disability that prevents them from wearing a covering.

You may be approached by our team if you are not wearing a face covering so we ask that you make us aware if you are exempt.

Currently, hospitality settings are exempt from this measure. Although you will not be required by law to wear a face covering in Grass Hoppers, The Mezzanine or in Blooms Kitchen, we continue to strongly encourage the wearing of face coverings to protect each other and our team.

Visitors to our grotto, the Magical Woodland Experience, will be required to wear face coverings whilst making their way through the garden centre. With emphasis on personal responsibility, we strongly encourage adults to also wear face coverings in the grotto.

Our team will all wear face coverings in store unless exempt.

Please be considerate and be safe whilst shopping with us.

PERMANENT, POSITIVE CHANGES

Here at Tong we have taken the time to review your feedback during the pandemic and reflect on the way we do things, and as a result, we’ve made some positive, permanent changes so that everyone’s experience is enjoyable.

TABLE SERVICE

Table service in The Restaurant and The Mezzanine for a better dining experience

SPACIOUS SEATING

We will continue to work with a reduced capacity in The Restaurant and The Mezzanine.

ENHANCED CLEANING

Enhanced cleaning throughout the garden centre including our toilet facilities and dining areas.

CONTACTLESS ORDERING

Order contactless with Click & Serve in both The Restaurant and Grass Hoppers

REDUCED CAPACITIES

We will continue to operate with reduced capacities in Grass Hoppers indoor and outplay area so that playtime is fun for everyone.

FAQs

Do I need to wear a face covering?

From Tuesday 30th November 2021, it is a legal requirement to wear a face covering in shops unless exempt. We therefore ask that face coverings are worn in the garden centre and Hearty’s Food Hall at all times.

Customers may enter the store without a face covering if they have a medical condition or invisible disability that prevents them from wearing a covering.

Currently, hospitality settings are exempt from this measure. Although you will not be required by law to wear a face covering in Grass Hoppers, The Mezzanine or in Blooms Kitchen, we continue to strongly encourage the wearing of face coverings to protect each other and our team.

Visitors to our grotto, the Magical Woodland Experience, will be required to wear face coverings whilst making their way through the garden centre. With emphasis on personal responsibility, we strongly encourage adults to also wear face coverings in the grotto.

Is parking available?

Free onsite parking is available.

Will I have to queue to enter the store?

We will no longer operate with a queue system at the front of the store.

How many people can I visit with?

There is now no limit on the number of people you can visit the garden centre with.

Does Track & Trace still apply?

You will no longer be required to provide your details for Track & Trace when dining with us but will be available for those who still wish to do so.

Are toilet and disabled facilities available?

All our toilets are now open: main toilets located opposite the Restaurant; Grasshopper toilets and upstairs toilets located opposite the Mezzanine will be open for public use and will be cleaned at frequent intervals. This includes the disabled toilet/baby change.

Are the concessions within Tong Garden Centre open?

All of our retail partners are now open

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